Privacy Policy

At bn77, we are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains what personal information we collect, how we use it, with whom we may share it, and the choices and rights available to you as a user based in Bangladesh. By accessing or using bn77's website and services, you agree to the practices described in this document.

This policy applies to all users of bn77 across all features including sports betting, live casino games, slots, crash games, and payment transactions. We encourage you to read this document carefully and contact us if you have any questions or concerns regarding your data.

1. Information We Collect

We collect personal information from you when you register an account, make deposits or withdrawals, play games, contact our support team, or use any of our services. The categories of information we may collect include:

• Identity information: full name, date of birth, nationality, and a government-issued identification document (e.g., National ID card or passport).
• Contact information: email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other cities).
• Financial information: payment method details such as bKash, Nagad, or Rocket mobile wallet numbers, transaction history, deposit and withdrawal records.
• Technical information: IP address, device type, browser type, operating system, and session data collected automatically when you access our platform.
• Behavioral data: game history, betting patterns, session duration, preferred games, and interaction logs used for personalisation and responsible gaming monitoring.

We collect this information directly from you during registration and account use, automatically through cookies and tracking technologies, and occasionally from third-party service providers who assist us in verifying identities and processing payments.

2. How We Use Your Information

bn77 uses the personal information we collect solely for legitimate purposes directly related to delivering and improving our services. Specific uses include:

• Account management: creating, verifying, and maintaining your bn77 player account, including KYC (Know Your Customer) checks required for secure gaming.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment methods available in Bangladesh.
• Service improvement: analysing usage patterns to improve platform performance, game offerings, and overall user experience for Bangladeshi players.
• Responsible gaming: monitoring gameplay data to identify potential problem gambling behaviours and provide timely support, including self-exclusion and deposit limit tools.
• Communications: sending you service-related notifications, transaction confirmations, promotional offers (with your consent), and responses to your support enquiries.
• Legal and compliance: fulfilling our obligations under applicable laws, preventing fraud, and cooperating with regulatory or law enforcement bodies when legally required.

3. Sharing of Your Information

bn77 does not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data only in the following limited circumstances:

• Trusted service providers: payment processors, identity verification agencies, fraud detection services, and IT infrastructure partners who are contractually bound to handle your data securely and confidentially.
• Legal obligations: disclosure to courts, government authorities, or law enforcement agencies when required by applicable law, court order, or other compulsory legal process.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, subject to the same privacy protections set out in this policy.

We require all third parties who receive your data to maintain the same standard of data security that we apply internally. We do not authorise them to use your personal data for their own independent marketing or commercial purposes.

4. Cookies and Tracking Technologies

bn77 uses cookies, web beacons, and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your login session, analyse site traffic, and deliver relevant content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and limit your access to some features. By continuing to use bn77 after being notified of our cookie usage, you consent to our use of cookies as described in this policy.

5. Data Security

Protecting your personal and financial data is a top priority at bn77. We implement industry-standard SSL (Secure Socket Layer) encryption across our platform to ensure that all data transmitted between your device and our servers is protected from interception. Our infrastructure is secured with firewalls, intrusion detection systems, and regular security audits.

Access to your personal information is restricted to authorised personnel only, on a strict need-to-know basis. All team members who handle personal data are trained in data protection obligations. Despite our best efforts, no method of electronic data transmission or storage is 100% secure, but we remain committed to continually improving our security practices to safeguard your data.

6. Your Rights

As a bn77 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at the email address provided at the bottom of this page.

• Right to access: you may request a copy of the personal information we hold about you at any time.
• Right to correction: if any of your data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to deletion: subject to legal retention requirements, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: in certain circumstances, you may request that we limit the way we use your personal information while a query or complaint is being resolved.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting prior lawful processing.

We aim to respond to all valid data rights requests within 30 days. If we need additional time due to the complexity of your request, we will notify you within the initial 30-day period and explain the reason for the delay.

7. Data Retention

bn77 retains your personal information for as long as your account is active or as required to fulfil the purposes outlined in this policy. Account data, transaction records, and identity verification documents are retained for a minimum period required for legal, regulatory, and financial reporting obligations — typically no less than five years following account closure. Anonymised or aggregated data that cannot identify you personally may be retained indefinitely for statistical and analytical purposes. When data is no longer required, we dispose of it securely using industry-standard deletion methods.

8. Minors and Age Restriction

bn77 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal information from any person under the age of 21. If we discover or suspect that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated data. If you believe a minor is using our platform, please contact us immediately at [email protected] so we can take appropriate action.

9. Changes to This Privacy Policy

bn77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered users via email or a prominent notice on our platform before the changes take effect. The updated policy will indicate the date of the most recent revision at the top of this page. Your continued use of bn77 after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.